Shipping & Delivery

Privacy & Security

Ordering from our website

Payment Methods

Returns Policy

Replacements & Refunds

Information provided to us






All in-stock items will be shipped within 3 business days (This policy is applicable to all shipping methods).

Any orders that are placed after 3:00pm GMT +8 will be processed the following business day.

Our shipping carrier only delivers Monday-Friday, excluding holidays. There are no weekend deliveries.



For international shipments, the recipient is responsible for all Customs Duties and Taxes levied by the country of destination.

For orders returned due to incorrect, missing address information, or any issues related to customs or importing, shipping fees are non-refundable.



We pledge to provide you with a safe, hassle-free online shopping experience! is aware that you care how information about you is used and shared. We assure the highest level of safety and security for our customers and have established state-of-the-art technological protection measures to ensure that all of our transaction processes, both online and offline, are extremely safe. will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers.

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.

Upon placing and order, you will be redirected to highly secured PayPal merchant site for secured payment processing. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

We may use the e-mail addresses submitted to us to occasionally notify you about important functionality changes to the web site, new products/ services and special offers we think you’ll find valuable.

Data Protection
Viva Madrid (“VIVA") is totally committed to protecting the privacy of our site visitors and customers. The VIVA team members are themselves customers of other Internet sites and fully appreciate and respect the importance of Internet privacy. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your expressed permission to do so.

Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the VIVA website.

Communication & Marketing
If you have purchased items from our store we may occasionally update you on our latest products, news and special offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you sign up for our VIVA newsletter.



All of our prices advertised are nett with no hidden cost on the product. Delivery charges will be calculated during the checkout process. We do our best to have accurate pricing and availability information on all the products we offer; We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we will send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.



Online Payment via PayPal
Credit card payments for are through PayPal; the safer, easier way to pay. PayPal is secure and convenient.



At, we pride ourselves in Customer Satisfaction Guarantee. You may return any item(s) purchased from this web site for any reason within the first 30 calendar days from the date of delivery. Any orders returned and received after 30 days from the delivery date are subject to exchange only. We will gladly exchange your product or give you a full refund (excluding the shipping cost), whichever you prefer. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping it back to us.

The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping. Please include a printed copy of your order and invoice to ensure your return is processed without delay. Check that all returns are securely wrapped and packaged as we cannot be held responsible for any items that have been damaged in transit. will at its discretion replace the unit and ship it to you postage paid. cannot accept returns of products purchased through a reseller or distributor or from other online vendors

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you with the shipping charges bared by you. Unfortunately we cannot refund, replace, or exchange products if the seal/packaging has been broken or opened.



Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, our customer service personnel may recommend other similar models or series which might be of interest to you.

If you are eligible for a refund, we will refund back to your PayPal account in which you had used to purchase merchandise. Please note: It is your responsibility to notify us of any changes to your PayPal account before we do a refund to you.

Any return that is not accompanied with an return form email stating order number will be held by Vivacases,com for 30 days, awaiting the return of email. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.



You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’). If you would like to request information or review or modify any part of your personal information then you should e-mail us at

If you obtain or choose to buy products through our website or give us personal information, we may collect information about your buying behaviour. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’.